Frequently Asked Questions

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The Kitchen Guys
New Orleans, LA

Sales 888-834-1522

sales@thekitchenguys.com

TheKitchenGuys.com

Reference Information for Frequently Asked Questions

CONDITION OF MERCHANDISE

All of our equipment is New and comes with the standard manufacturers warranty.
We try to list the equipment as accurately as possible. The listing is based on the information available to us. As continued product improvement is a policy of various manufactures, specifications are subject to change without our notice.

CUSTOMER INFORMATION

Under NO circumstances will TheKitchenGuys ever redistribute any private customer information.
WEBSITE PURCHASES
Our website utilizes a secure payment gateway with Authorize.net for all online transactions. This assures that your credit card transaction is highly encrypted as it authorizes and captures payment.
We do not store any electronic payment information whether you pay by credit card or PayPal.
VULNERABILITY SCANNING
To protect our website we are constantly scanning our site for vulnerabilities in effort to deter any threats from hackers.
Moreover we have employed a Secure Socket Layer or SSL which encrypts all communication on our website including, chats, emails, etc.

METHODS OF PAYMENT -- VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL

We accept VISA, MASTERCARD, or AMERICAN EXPRESS
We accept MONEY ORDERS or CERTIFIED BANK CHECKS.

FREIGHT & SHIPPING
All Equipment is shipped directly from that manufacturer's factory or warehouse.
Lead times with each manufacturer may vary and the equipment may not be in stock. Items not in stock only have estimated lead times from the manufacturer and may not be entirely accurate as production can be delayed accordingly.
Contact our sales staff if any equipment has been damaged in shipping.
Large items or Over 100-lbs - If you are purchasing an item that must be shipped on a freight truck then it is likely that your shipping rate estimated in checkout will be incorrect. Please allow our sales staff to give you a freight estimate before purchasing.
Freight Delivery - All freight estimates will be based on the Equipment weight, class, zip code of ship from to zip of ship to address. Other factors will include: if the destination address does not have a fork-lift or loading dock available; and if the shipping address is a residence or has limited-access.
Equipment Inspection (Freight) - Inspect all items upon reception from carrier before the driver leaves. Be sure to inspect all areas even if it is enclosed by packaging materials. If damage is found, please refuse the delivery and note the damage in detail on the delivery ticket if necessary. If this occurs, then the shipment will be sent back to the factory and a replacement unit will be sent out as soon as available.
Insurance

Insurance is available for used items shipped with FedEx or UPS upon request. Additional charges will apply. Please specify if insurance is needed at time of payment.

Tax

All customers residing in Louisiana will be held responsible for STATE and LOCAL sales tax at the time of the order or if the exact tax amount is not calculated at the time of the order then the charge will be added accordingly.
All customers outside of Louisiana are responsible for their STATE and LOCAL sales tax when the manufacturer of the unit being purchased requires it from us.

Financing

TheKitchenGuys work closely with a couple of key financing companies. If you or your business is in need of financing please contact a member of our sales staff for details.