Return Policy

Returns – It is the responsibility of each customer to read and understand the finishes, accessories, dimensions, etc. available on the equipment specification cut sheets for each piece of equipment they are purchasing.

If any items are requested to be returned, then acceptance by both TheKitchenGuys.com and the manufacturer must be approved by an authorized representative within 5 days of receiving order. If approved, a Return Merchandise Authorization (RMA) Number will be provided. Special order or custom items may not be returned unless agreed to under separate written contract. Items must be returned in unused condition and in unopened, original packaging - due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging.

Restocking Fee- All returns are subject to a minimum of 25% restocking fee plus return shipping fees.

Warranty – All products are warranted by each respective manufacturer from the date of original purchase. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty. 

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Order Cancellation

  • Open Order: If your order is still open in our system, please contact our customer support team to cancel your order. You will not be charged any shipping or restocking fees.
  • Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
  • Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.